Facebook has now given users the ability to “Like” comments. This sounds like a minor issue, but think about it. This should have a major impact on participation. How often have you seen a comment that you agreed with and thought “Well someone has stated my view, I don’t need to post the same thing.” In that case two opposing comments could be posted and it would appear that visitors are evenly divided in their opinions. With the “Like” button you can cast your vote with one click.

Business Can See What Customers Want

Businesses can use this as a tool to get a more specific view of what their target markets are looking for. If a business sees a Facebook comment on it’s page that generates several thumbs up, then the business knows to pay close attention to that particular comment. That provides a greater understanding for what the market is demanding.

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